Where We Ship

We offer shipping to Canada and the United States for eligible products. Availability depends on the item, supplier and delivery address. Some products cannot be shipped to every destination.

Shipping Rates & Delivery Times

Shipping charges depend on the products you choose, the delivery address and the supplier fulfilling each item.

• For eligible products in our regular shipping profile, standard shipping is generally $8.00 CAD for orders under $65 CAD, with free shipping on qualifying orders of $65 CAD or more.
• Products fulfilled by our partner suppliers may have different standard and express rates calculated at checkout. Flat-rate or free-shipping offers may not apply to those items.
• Items shipped from different suppliers may arrive separately and have additional combined shipping charges.
• Some products or delivery addresses may not have an available shipping method.

Order Tracking

When a shipping service includes tracking, we'll provide the tracking details after dispatch. Certain economy or envelope shipping options may not include a tracking number. You can check updates on our Track Your Order page when tracking information is available.

Delays & Exceptions

Delivery times are estimates and may be affected by:

• Customs clearance for cross-border shipments
• Public holidays in Canada, the US, or the country of origin
• Weather or carrier disruptions
• High-demand periods (e.g., holiday season)

If your order hasn't arrived within the estimated window, please contact us and we'll investigate immediately.

Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbours and your building's mail area first. If the package is still missing, contact us within 7 days of the delivery date and we'll work to resolve it.