Frequently Asked Questions
❓ Frequently Asked Questions
Find quick answers to our most common questions below.
📦 Orders & Shipping
Where do you ship to?
We offer shipping to Canada and the United States for eligible products. Shipping destinations vary by supplier and item; availability is checked at checkout.
How long does delivery take?
Delivery time depends on the supplier, processing time, destination and shipping service. Any delivery estimates are approximate. Products shipped by separate suppliers may arrive at different times.
How much does shipping cost?
For eligible regular-shipping items, standard shipping is generally $8.00 CAD under $65 CAD, with free shipping on qualifying orders of $65 CAD or more. Partner-supplied items may have different rates, and mixed-supplier carts can incur combined charges. Review the complete shipping total at checkout before payment.
Can I track my order?
Tracking details are provided when the selected shipping service includes tracking. Some economy shipping services are untracked.
↩️ Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. Please contact us before returning any item.
My item arrived damaged. What do I do?
We're sorry to hear that. Please contact us within 7 days of receiving your order with a photo of the damage and we'll arrange a replacement or refund promptly.
How long do refunds take?
Approved refunds are issued to the original payment method within 10 business days after approval. The time it takes to appear on your statement depends on your bank.
🛒 Products & Orders
Are your products safe for pets?
We carefully review all products before listing them. Product descriptions include available material and safety information. If you have specific concerns about a product, please contact us before purchasing.
How do personalized products work?
Personalization is only available on listings with confirmed engraving options and ordering instructions. Check the product page before placing an order. If the required customization options are missing, contact us before purchasing. We cannot guarantee that order notes alone will reach a supplier.
Can I cancel or change my order?
Contact us as soon as possible to request a change or cancellation. Orders may be sent to suppliers quickly, so changes cannot be guaranteed after processing or dispatch.
💬 Still Have Questions?
How do I contact you?
Visit our Contact Us page and send us a message. Our team responds within 1–2 business days.