Return & Refund Policy

↩️ Return & Refund Policy

We want you to be completely satisfied with your Pawsome Pets purchase.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging where applicable
  • Accompanied by proof of purchase (your order number)

How to Start a Return

Contact us before sending anything back. Visit our Contact Us page and include:

  • Your order number
  • The item(s) you'd like to return
  • The reason for the return

We'll respond within 1–2 business days with return instructions.

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery with a clear photo. We will arrange a replacement or full refund at no additional cost to you.

Refund Processing

Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 10 business days after approval and returned to your original payment method. Please allow additional time for your bank or card issuer to post the credit.

Non-Returnable Items

  • Personalized or custom-engraved items (unless damaged or incorrect)
  • Items returned after 30 days
  • Items showing signs of use or damage caused by the customer

Questions?

Contact our support team at pawsome pets contact page. We're here to help.