Terms and Conditions

Terms and Conditions Last updated: October 2026

1. Introduction By visiting or purchasing from Pawsome Pets ("we", "us", "our"), you agree to these Terms and Conditions. Please read them carefully before placing an order.

2. Our Business Pawsome Pets is a Canadian online pet accessories retailer based in Brampton, Ontario. We source products through trusted dropshipping suppliers and ship directly to customers in Canada and the United States.

3. Products We make every effort to display accurate product information including descriptions, images, and specifications. Slight colour variations may occur due to screen settings. We do not guarantee that products are suitable for every pet — if you have concerns, please contact us before ordering.

4. Pricing & Payment All prices are in Canadian Dollars (CAD) unless otherwise stated. We reserve the right to update pricing at any time. Prices shown at checkout are final.

5. Orders By placing an order, you confirm that all information provided is accurate. We reserve the right to cancel orders that appear fraudulent or cannot be fulfilled. Contact us promptly to request a cancellation or modification. Changes cannot be guaranteed after an order enters processing or dispatch.

6. Shipping Orders are typically processed within 1–3 business days, with delivery generally estimated at 7–20 business days after processing. Estimates vary by product, supplier, and destination. Delivery times are estimates and may vary due to carrier or customs delays. See our Shipping Policy for full details.

7. Returns & Refunds We accept returns within 30 days of delivery for unused items in original condition. See our Return & Refund Policy for full details.

8. Limitation of Liability Pawsome Pets is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability shall not exceed the amount paid for the product in question.

9. Intellectual Property All content on this website — including images, text, and logos — belongs to Pawsome Pets or our suppliers and may not be reproduced without permission.

10. Privacy Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law These Terms are governed by the laws of the Province of Ontario, Canada.

12. Contact Us Questions about these Terms? Visit our Contact page and we'll respond within 1–2 business days.